Millions of Americans have come to rely on the Complete Idiot's Guide series for practical, basic information on everything from preparing an income tax return to entertaining weekend guests. The witty, conversational style and the inviting, browsable format take the intimidation factor out of learning new skills. This season the popular series -- which has featured such top sellers as The Complete Idiot's Guide to Dating and The Complete Idiot's Guide to Making Money on Wall Street -- has been expanded to include 27 new tides. As always, each book includes:
-- Idiot-proof steps for mastering specific skills
-- An easy-to-use design, including fun sidebars and witty cartoons
-- Warnings, tips, definitions, and advice from leading authorities
-- The popular "Least You Need To Know" feature at the back of each chapter

Make your customers come back for more and more with this creative new guide

Great customer service can be a powerful competitive weapon for any business. And thisIdiot's Guide shows any business person how to develop dynamite customer service programs that really work. Chapters include how to train service personnel, handle complaints, create a service culture in any sized company, and develop service strategies that bring out the best in the business.