"I highly recommend this book to everyone who wants to improve personal communication." Robert Faulhaber, Sr.VP.,Fujitsu PC

A Reference for the Rest of Us!

Get results through assertive speaking and active listening

The fun and easy way to get your point across and resolve conflicts

Effective communication can make all the difference when it comes to getting ahead at work. But how do you communicate forcefully without alienating your boss or colleagues? Covering both verbal and nonverbal communication as well as e-mail, presentations, and other challenges, this friendly guide is your ticket to better communication —and a thriving career.

"Helps home the skills of even the most experienced communicator...Business life would be so much better if only everyone would read this book" — Ed Niehaus, President and CEO, Niehaus Ryan Wong., Inc.

"What a dynamic resource and excellent coaching tool....The real-life examples are easy to relate to, as they often hit very close to home."— Deb Eppert, Senior Director of Human Resources, Innunity, Inc.

Discover how to:

Tune into the power of active listening

Speak assertively and accentuate the possitive

Resolve conflicts with win-win solutions

Stay on the right track when writing e-mails

Handle presentations, interviews, and other challenges

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Communicating Effectively For Dummies shows you how to get your point across at work and interact most productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations.

Whether you’re the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to

li>Learn how to become an active listene
• Accentuate the positive in negative situation
• Find win-win solutions for conflict
• Stay on track when writing e-mails and letter
• Handle presentations, interviews, and other challenge
• Speak forcefully and assertively without alienating other

Management consultant Marty Brounstein — author of Handling the Difficult Employee and Coaching and Mentoring For Dummies — gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, Brounstein covers all the angles

li>Becoming aware of your own assumption
• Dealing with passive-aggressive communicator
• What to say to help someone open up to yo
• Communicating through eye contact and body languag
• Maintaining a positive attitud
• Dealing with sensitive issue
• Effective conflict resolution model
• When to use e-mail, the phone, or a face-to-face meetin
• Dealing with angry customer
• Coaching your staff to communicate bette

s high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. Knowing what to say and how to say it, as well as being a good listener, can often be the difference between getting ahead and just getting by. This handy, friendly guide shows you how to avoid common conflicts and make your voice heard in the office