Part I: Building the Framework.

Chapter 1: The Big Picture.

Chapter 2: Law and Order: Navigating the Legal Minefield of Hiring and Managing.

Part II: The Right People in the Right Places.

Chapter 3: Building a Staffing Strategy.

Chapter 4: Smart Start to Hiring: Kicking Off the Hiring Process.

Chapter 5: Resourceful Recruiting.

Chapter 6: Narrowing Down the Field.

Chapter 7: One on One: Getting the Most Out of Interviewing.

Chapter 8: The Home Stretch: Making the Final Decision.

Chapter 9: Starting Off on the Right Foot.

Part III: Retention: Critical in Any Business Environment.

Chapter 10: Ensuring an Effective Compensation Structure.

Chapter 11: Creating the Right Benefits Package.

Chapter 12: Creating an Employee-Friendly Work Environment.

Chapter 13: Getting Permanent Benefit from Interim Staffing.

Chapter 14: Training and Development.

Part IV: Keeping Things Together: Monitoring Ongoing Performance.

Chapter 15: Assessing Employee Performance.

Chapter 16: Encouraging Extraordinary Performance.

Chapter 17: Handling Difficult Situations.

Part V: The Part of Tens.

Chapter 18: Ten Keys to HR Success in the Future.

Chapter 19: Ten Ways to Become an HR Strategist.

Chapter 20: Ten HR-Related Web Sites Worth Exploring.

Chapter 21: Ten HR-Related Associations You Should Know About.

Chapter 22: The Ten Most Important HR-Related Laws.

Appendix: About the CD.

Index.