Part I: Welcome to a Brave New World.

Chapter 1: NLP Explained.

Chapter 2: Some Basic Assumptions of NLP.

Chapter 3: Taking Charge of Your Life.

Part II: The Brain’s Highway Code.

Chapter 4: Who’s Steering the Bus?

Chapter 5: Pushing the Communication Buttons.

Part III: Winning Friends . . . Influencing People.

Chapter 6: Seeing, Hearing, and Feeling Your Way to Better Communication.

Chapter 7: Creating Rapport.

Chapter 8: Understanding to Be Understood: Metaprograms.

Part IV: Opening the Toolkit.

Chapter 9: Dropping Anchors.

Chapter 10: Sliding the Controls.

Chapter 11: Changing with Logical Levels.

Chapter 12: Driving Habits: Uncovering Your Secret Programs.

Chapter 13: Time Travel.

Chapter 14: Smooth Running Below Decks.

Part V: Words to Entrance.

Chapter 15: Heart of the Matter: The Meta Model.

Chapter 16: Hypnotising Your Audience.

Chapter 17: Stories, Fables, and Metaphors: Telling Tales to Reach the Subconscious.

Chapter 18: Asking the Right Questions.

Part VI: The Part of Tens.

Chapter 19: Ten Applications of NLP.

Chapter 20: Ten Books to Add to Your Library.

Chapter 21: Ten Online NLP Resources.

Chapter 22: Ten Movies That Include NLP Processes.

Part VII: Appendixes.

Appendix A: Resource List.

Appendix B: Rapport Building.

Appendix C: The Well-formed Outcome Checklist.

Index.