Introduction.

Part I: Six Sigma Basics.

Chapter 1: Defining Six Sigma.

Chapter 2: Examining the Principles and Language of Six Sigma.

Chapter 3: Pinpointing the Essentials of Six Sigma.

Part II: Understanding and Enacting the Breakthrough Strategy (DMAIC).

Chapter 4: Finding the Pain — Defining Projects.

Chapter 5: Measuring the Gaps.

Chapter 6: Measuring Capability.

Chapter 7: Separating the Wheat from the Chaff.

Chapter 8: Quantifying the Critical Few.

Chapter 9: Achieving the Objective.

Chapter 10: Locking in the Gains.

Part III: The Six Sigma Tool and Technology Landscape.

Chapter 11: Identifying Six Sigma Practitioner Tools.

Chapter 12: Mastering Six Sigma Manager Tools.

Part IV: The Part of Tens.

Chapter 13: Ten Best Practices of Six Sigma.

Chapter 14: Ten Pitfalls to Avoid.

Chapter 15: Ten Places to Go for Help.

Appendix: Glossary.

Afterword.

Index.