Introduction.

Part I: VoIP Basics.

Chapter 1: Getting Down to Business with VoIP.

Chapter 2: VoIP: Not Your Father’s Telephone Service.

Chapter 3: Everything You Need to Know About Charges.

Part II: Taking VoIP to Your Network.

Chapter 4: Road Map to VoIP Transports and Services.

Chapter 5: Getting Switched.

Chapter 6: Going Broadband.

Chapter 7: We’re Dedicated.

Chapter 8: Going Wireless.

Chapter 9: Using VoIP on the Internet.

Chapter 10: Telephones and VoIP.

Part III: Making the Move to VoIP.

Chapter 11: Simplifying Cost Management.

Chapter 12: Locations Galore.3

Chapter 13: Setting Up the Smaller Office.

Chapter 14: Providing Dollars and Support for VoIP.

Part IV: The Part of Tens.

Chapter 15: Ten Reasons Why Your Company Should Switch to VoIP.

Chapter 16: Ten Reasons Why You Should Switch to VoIP at Home.

Chapter 17: Ten VoIP Myths.

Chapter 18: Ten VoIP Manufacturers.

Part V: Appendixes.

Appendix A: VoIP Providers.

Appendix B: Glossary.

Index.